DELIVERY & RETURNS
Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.
Standard shipping orders will be delivered within 3-5 working days from being processed. We cannot guarantee these timeframes for non-UK and non-European countries.
Shipping costs (guide only): UK £3.95, Europe £9.95*, North America £19.95, Africa £34.95, Asia £34.95, Central America £34.95, Oceania £49.95.
* Does not include all European countries.
There are exceptions to the above.
Please contacts us for more information on shipping rates.
Send your returns to us within 14 days of receipt, if for any reason you change your mind (subject to our Terms & Conditions)
1. Use the returns address label included in your order.
2. Package the items carefully, with each item in its original condition and with all labels attached.
3. Items must be in their original, undamaged box as it is considered part of the item.
Our returns address is: Kidswear Collective (Returns), Primrose Business Studios, 110 Gloucester Avenue, London NW1 8HX
It is important to retain a receipt with your tracking number as proof of postage.
We’ll process your return within 3 working days of receiving it. However, during busier periods it may take up to 7 working days.
We'll email you to confirm that your refund has been issued.
You will be fully reimbursed apart from shipping costs for delivery. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the item was found to be damaged or we made a mistake.
Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:
- Credit Card: Our bank will credit your account within 10 working days of receipt of your items.
- PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
Please note it can take a few more days for your bank to complete the refund depending on their processing time.
The details of this will also be posted to your account.
For more information please contact us at firstname.lastname@example.org or call us +44 0207 586 9494